Customer Service Representative

Job Title: Customer Service Representative Location: Ashford Salary: £35,000 - £40,000 per annum (dependent on experience) Job Type: Full time/permanent (with European travel approx. once every other month) Overview We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients. Key responsibilities • Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients. • Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction. • Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person. • Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans. • Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities. • Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience. Skills and experience required • Proven customer service experience with strong interpersonal and communication skills. • Experience managing accounts or client relationships (B2B) • Demonstrated ability to identify and develop opportunities to grow accounts. • Willingness and ability to travel overseas regularly to meet clients in person. • Strong organisational skills, attention to detail, and the ability to manage competing priorities.