Customer Service representative

Express & Global are looking for a Customer Service representative for our Eastbourne site. We are a busy logistics Company supporting local businesses with their UK and World wide logistic requirements. We are seeking a enthusiastic individual who has a friendly professional attitude, is confident on the telephone and works well within a team. Liaising with suppliers and customers, you will keep Customers updated and informed via telephone and email. You will also be required to key on prices and notes onto the Express & Global IT system, so data entry skills would be beneficial. We can offer flexible part time or full time hours to the right candidate. Initial starting salary is £28,000 per year for full time applicants. Company Overview Express and Global Ltd is a dynamic logistics company committed to delivering flexible worldwide logistics services. We value efficiency, adaptability, and excellent customer service, fostering a collaborative and innovative work environment. Summary We are seeking a Customer Service Representative to join our team in GB. This role is vital in ensuring our clients receive outstanding support and assistance, reflecting our company's commitment to excellence and customer satisfaction. Responsibilities  Handle inbound customer inquiries via phone and email with professionalism.  Provide accurate information about our logistics services and assist clients with their needs.  Maintain detailed records of customer interactions through data entry.  Upsell additional services when appropriate to enhance customer experience.  Collaborate with team members to resolve issues promptly.  Follow company procedures to ensure high-quality service delivery. Qualifications  Proven experience in customer service or call center roles.  Strong communication skills.  Proficiency in data entry and analysis skills.  Friendly phone etiquette and professional demeanor.  Ability to handle multiple tasks efficiently in a busy environment.  Willingness to learn and adapt within the logistics industry. Call-To-Action If you are passionate about delivering exceptional customer support and thrive in a fast-paced environment, we invite you to bring your enthusiasm and skills to Express and Global Ltd. Join us in shaping the future of global logistics—apply today and become part of our innovative team! Pay: From £28,000.00 per year Benefits: • Company pension • Free parking Work Location: In person