Customer Service Representative

A leading medical technology organisation in London is seeking a Customer Service Representative to join their dedicated team. This role offers you the opportunity to make a meaningful impact by supporting customers and colleagues, ensuring seamless service delivery across multiple communication channels. You will be part of a culture that values continuous improvement, knowledge sharing, and compassionate support, all while contributing to better patient outcomes. What You'll Do: • Deliver excellent customer service via phone, email, chat and other communication channels. • Manage customer queries relating to returns, repairs, replacements and service requests. • Process RMAs and maintain accurate records of returns, repairs and deliveries. • Schedule field service repair calls and coordinate with internal teams. • Update databases and ensure service documentation is accurate and accessible. • Resolve customer issues efficiently, including return credits and product enquiries. • Support process improvements and contribute to a collaborative team environment. What You'll Bring: • Previous customer service experience, ideally within medical technology or a related industry. • Strong communication and interpersonal skills with a customer-focused approach. • Excellent organisational skills and attention to detail. • Experience managing returns, repairs, orders and customer enquiries. • Ability to prioritise tasks and work independently in a fast-paced environment. • Proficiency using CRM systems and Microsoft Office applications. • A collaborative mindset and a commitment to delivering exceptional service. If this sounds like you apply today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates