Customer Service Representative

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer support and escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations. Essential Skills • Prior customer experience / contact centre experience • Strong awareness of FCA rules and regulations • Good Communication skills both written and verbal • Background in banking, insurance or any financial service • Experience working within a dynamic, fast paced environment is preferable. £15.54 per hour | Newcastle Based NE27 0by onsite | 6 Months contract with possibility of extension If the above seems of interest to you then please apply directly to the AD or send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy.