Customer Service Representative

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more • 24/7 employee assistance programme with an easily accessible app! • Family and Friends discounts on our services & products • Pension Scheme, up to 3% Company matched • Free on-site parking Key Responsibilities of Customer Service Representative: • Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. • Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. • Record and update customer details and case notes accurately within the contact centre systems. • Escalate complex issues to senior colleagues or specialist teams in line with procedures. • Adhere to all company policies, regulatory requirements, and service standards. • Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. • Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. • Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. • Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: • Experience in customer objection handling and complaints • Excellent internal and external emotional intelligence and relationship management skills • Proficient in computer software and technology platforms, especially CRM and Microsoft Office • Highly organised and accurate • Excellent listening skills • Outstanding communicator • Present information clearly, concisely, accurately and in ways which promote understanding • Self-driven and able to raise standards of quality and productivity when required • Exposure to cash collection a significant bonus • NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)