Customer Service Representative

Are you passionate about ensuring clients receive the highest level of service, building long-lasting relationships? Do you want to work for a global leader in their field? If so, this could be the perfect role for you! About the RoleAs an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction. You will be responsible for raising quotations and managing the booking in and out process of calibration items. Additionally, you will be the point of contact for the administration of the asset management system and sourcing of new assets (calibration items) as required. The working hours for this role are: 7:15 – 16:00 Mon-Thurs and 8:00 – 12:00 on Fridays. Benefits • Competitive salary • Continuous development and training plan • 25 days holiday and the option to buy/sell days • Flexible working options • Access to the Trescal PerksHub • Employee well-being programme • Medical Health Cash Plan • Pension and Life Assurance Scheme • Cycle to work scheme • Gym membership discounts Requirements • Previous experience within a customer service or administration role • Excellent communication skills both written and oral are essential • Excellent IT skills and knowledge of Office Suite • Proven ability to identify and meet customers’ needs and requirements • Self-motivated and team-orientated • Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines