Customer Service Representative

The Opportunity We are recruiting for a customer-focused professional to join a well-established and growing business as a Customer Service Representative. This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and delivering excellent service. Working as part of a collaborative team, you'll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring a positive customer experience from start to finish. Key Responsibilities • Manage customer enquiries via phone, email and other communication channels. • Process customer orders accurately and efficiently. • Provide timely updates and support throughout the customer journey. • Investigate and resolve customer queries and complaints. • Liaise with internal departments to ensure customer requirements are met. • Maintain accurate records using internal systems and databases. • Build positive relationships with customers and key stakeholders. • Support continuous improvement initiatives to enhance service delivery. About you • Previous experience in a customer service, administration or customer support role. • Excellent communication skills, both written and verbal. • Strong attention to detail and problem-solving abilities. • Comfortable using IT systems and Microsoft Office applications. • Highly organised with the ability to prioritise a busy workload. • Positive, proactive and adaptable approach to work. • A team player who enjoys delivering excellent service. Next Steps If you are interested, please apply online or send your CV to