Customer Service Specialist, Lloyds Banking Group (Personal

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: 17 August 2026 • Salary: £26436.80 • Job Type: Full Time – Permanent • Working Hours: 40 hours per week (including training) • Operational hours after training - We require full flexibility between Monday - Sunday • Training: 2 weeks based in Glasgow, City Park. • Training hours 09:00am – 18:00pm Monday – Friday • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. • You must be able to demonstrate at least one years' experience in a customer service role. Please ensure that you upload your CV when requested during your application. Who we are looking for… • A professional, polite and courteous telephone manner • Ability to deliver excellent service with outgoing nature • Excellent verbal communication skills, with fluency in English essential • A good listener who can convey empathy, patience and understanding • Confident and proactive to deal with difficult situations and conversations • Confident in having customer conversations • High levels of accuracy and attention to detail • Confident in working independently • Confident in making complex decisions • Self-motivated and able to affectively problem solve • Interpersonal skills • Be driven to work towards achievable targets • Excellent numeracy skills • Previous banking/ financial experience is highly desired but not essential • Previous call centre/ customer service experience is essential • Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. • Collaboration- You enjoy working with others and you like working as a team player. • Communication- You can speak and write clearly and in a confident manner. • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. • Open-Mindedness- You are able to be open to different ways of thinking and new ideas. • Critical Thinking- You are able to think logically when making decisions. • Solution Orientation- Having a forward thinking mindset focused on resolving challenges. • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support • Helping customers that may be going through financial difficulty and debit card support • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • Dedicated Employee Experience