Customer Services Administrator

Logistics Customer Services Administrator Kettering Hours - Monday to Friday £13.37 per hour Temporary - Permananet Do you thrive on delivering exceptional service and ensuring operations run like clockwork? Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery. What You’ll Be Doing ... • Process Orders: Accurately handle customer orders, following SLAs and internal procedures. • Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice. • Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings. • Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions. About you ... • Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision. • Proactive Thinking: You anticipate needs and take initiative to meet them. • Strong Communication: You’re persuasive, confident, and know how to build trust quickly. • Organisational Strength: You juggle priorities, set clear goals, and consistently deliver. • High Standards: You’re motivated to exceed expectations and embrace feedback to grow. • Resilience: You stay cool under pressure and bounce back stronger from setbacks. Your Experience & Skills ... • Solid experience in a fast-paced, high-demand customer service environment • Interest in B2B relationships and logistics • Proficiency in Microsoft Office (especially Word and Excel) What's on offer ... • A competitive salary • Regular performance reviews to support your growth • Opportunities to keep up with the latest technologies and industry trends • Access to industry literature, internal training, and expert knowledge • A dynamic team culture where your voice matters and your contributions count If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!