Customer Services Call Handler

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes. Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm) Temp – Perm (3 day working from home once permanent) We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience. Duties will include: • Providing exceptional customer service via telephone, email and online enquiries. • Supporting patients with prescription requests, account queries and medication-related enquiries. • Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently. • Accurately updating patient records while maintaining confidentiality and GDPR compliance. • Resolving customer issues professionally and escalating complex queries where appropriate. • Monitoring your own performance against quality standards and customer service KPIs. • Identifying opportunities to improve processes and enhance the patient experience. • Building positive relationships with patients and colleagues to deliver a seamless service. What we're looking for: • Previous experience in a customer service or contact centre environment. • Excellent communication and listening skills. • A calm, empathetic and professional approach when supporting patients. • Strong organisational skills with excellent attention to detail. • The ability to prioritise workloads and work effectively in a fast-paced environment. • Good IT skills and confidence using multiple systems. • A healthcare background would be beneficial but not essential