Customer Success and Sales Advisor

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description • Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. • Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. • Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. • Manage and grow a portfolio of smaller accounts with a consultative approach. • Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. • Qualify leads for potential handover to Field Sales teams. • Serve as a trusted point of contact for ongoing customer queries and support needs. • Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. • Resolve or escalate customer issues promptly using CRM/ticketing systems. • Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: • Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. • Confident communicator with the ability to build trust and influence decisions. • Skilled in managing sales pipelines, campaigns, and customer support cases. • Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). • Able to balance revenue targets with a customer-first mindset. • Customer-focused, empathetic, and commercially astute. • Proactive problem-solver with strong organisational skills. • Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer • Competitive salary ranging from £25,500 plus uncapped commission. • A permanent position offering stability and growth potential. • Worklife balance - Monday-Friday 9-5pm • Opportunity to work in a growing company, contributing to a customer-focused environment. • Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!