Customer Success Manager

Customer Success Manager Location: Belfast, Northern Ireland Salary: £40,000 per annum Working Pattern: Office-Based About the Opportunity Our client is a rapidly growing specialist services business supporting highly regulated industries across the life sciences, pharmaceutical, medical device, and research sectors. Due to continued growth, they are seeking a proactive and detail-oriented Customer Success Manager to join their Belfast team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where customer service, operational coordination, and attention to detail are key to success. The Role The Customer Success Manager plays a pivotal role in supporting daily operations, customer communications, invoicing, reporting, and administration. Working closely with customers, field-based teams, and internal stakeholders, you will help ensure services are delivered efficiently, reports are accurate, and billing is completed on time. This is a hands-on, execution-focused position requiring excellent organisational skills, strong communication abilities, and a commitment to delivering outstanding customer service. Key Responsibilities Customer Support & Communication • Act as a primary point of contact for customer enquiries and requests • Respond to customer communications in a timely and professional manner • Support the resolution of issues relating to scheduling, reporting, and billing • Build positive relationships with customers through clear and effective communication Invoicing & Billing • Prepare quotes and final costings for recurring services • Assist with monthly and ad hoc invoicing processes • Ensure accuracy and consistency across all billing activities • Liaise with internal departments to resolve invoicing discrepancies • Support accounts receivable activities when required Reporting & Quality Assurance • Review service reports for accuracy, completeness, and presentation • Cross-check reports against scheduled work activities • Ensure documentation meets internal quality standards before client delivery • Coordinate report amendments and corrections with operational teams as needed Operational & Administrative Support • Coordinate and schedule customer service activities and visits • Provide administrative support to operational teams • Maintain accurate records, documentation, and workflow processes • Raise purchase orders and support equipment sales administration • Coordinate internal and external audits • Support office administration and facility requirements • Contribute to the smooth day-to-day running of the wider team What Success Looks Like • High standards of safety, quality, and service delivery are consistently achieved • Invoices are accurate and issued on time • Reports are delivered promptly and without errors • Customers receive clear, professional, and timely communication • Tasks are completed efficiently with minimal supervision • Operational processes run smoothly with limited delays or issues • Audit and compliance requirements are successfully met About You Core Competencies • Exceptional attention to detail and organisational skills • Ability to manage multiple tasks and priorities effectively • Strong written and verbal communication skills • Proactive approach with excellent ownership and follow-through • Comfortable working in a fast-paced, customer-focused environment Technical Skills • Proficient in Microsoft Office, particularly Excel • Comfortable learning and using new systems, including CRM, scheduling, and billing platforms Experience • 1–4 years' experience in customer service, operations, administration, coordination, or a similar role • Previous experience with invoicing, reporting, scheduling, or customer coordination would be advantageous Benefits • Competitive salary of £40,000 per annum • Private health insurance • Life assurance • Generous annual leave entitlement • Enhanced family-friendly policies, including parental leave • Pension scheme • Career development opportunities within a growing organisation Morgan Spencer – Your Career, Our Expertise We are proud to be one of London’s leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities. Equal Opportunities: Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance. Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent. Morgan Spencer Limited, registered in England & Wales No: 4254114