Customer Support Administrator

What's the Role? Our client is seeking Customer Support Administrators to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers. Previous customer service experience with the ability to work in a fast-paced administrative environment and confidently speak to customers is essential. Location: Remote (Must be available to attend office in Milton Keynes the first week for laptop set up & training) Rate: £135 per day Hours: Standard Business Hours Start: ASAP Duration: Until 31st December 2026 Responsibilities • Communicating with customers through a range of channels including letters, emails and telephone. • Providing clear, accurate and unambiguous responses in line with house style. • Answering inbound customers calls to provide support and guidance. • Handling inbound written correspondence and performing the necessary action for the customer queries. • Supporting the updating of customer records, capture of data and information to redress calculations. • Ensuring that productivity and quality targets are achieved. • Adhering to regulatory and business requirements. Essential Skills & Experience Required • Be comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter. • Good listening skills and experience of delivering a high standard of customer service. • Previous office administration experience. • Work autonomously and as part of a wider team. • Be driven, flexible and able to work to targets.