Customer Support Advisor

Location: Bournemouth Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus Contract Type: Temp to Perm We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment. What you'll be doing as Customer Support Advisor: • Handling inbound calls and customer enquiries. • Responding to emails and support tickets from veterinary practices and clients. • Updating customer records and maintaining accurate data. • Supporting onboarding for new veterinary practices. • Assisting with Excel-based projects, pricing updates and general administration. • Liaising with suppliers to support home delivery services. • Identifying opportunities to promote additional services to customers. What we're looking for in the Customer Support Advisor: • Previous office-based customer service or administration experience. • Excellent communication skills, both written and verbal. • Good IT skills, including Microsoft Excel. • Strong attention to detail and organisational skills. • A proactive, positive approach with the ability to multitask. • Confidence speaking with customers over the phone. What's on offer • Bonus scheme. • Hybrid working after successful training and probation. • Company pension. • Free flu jabs. • Sick pay. • Free on-site parking. • Supportive team and opportunities to develop your skills. If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. customer support| customer service | account manager | administration | customer success