Customer Support Agent

The role of a Customer Support Agent involves providing exceptional service to customers within the financial services industry. This position is based in Southampton and requires a focus on resolving customer queries efficiently and professionally. Client Details Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support. Description • Respond promptly to customer inquiries via phone, email, or live chat. • Provide accurate information about financial products and services. • Resolve customer issues efficiently, ensuring a positive experience. • Escalate complex queries to appropriate departments when necessary. • Maintain up-to-date knowledge of company policies and procedures. • Document customer interactions accurately in the system. • Identify opportunities to improve customer service processes. • Collaborate with team members to meet departmental goals. Profile A successful Customer Support Agent should have: • Excellent communication skills, both verbal and written. • Strong problem-solving abilities with attention to detail. • Proficiency in using customer service software and tools. • A customer-focused mindset and a professional attitude. • Ability to manage multiple tasks and work under pressure. Job Offer • Competitive salary ranging from £26,000 to £29,000 per annum. • Permanent position with opportunities for career development. • Supportive work environment in Southampton. • Comprehensive training and resources to help you succeed. If you are passionate about customer service and eager to grow your career, apply today!