Customer Support Representative Multi Channel

As a Multi Channel Customer Support Representative in Shipley, you'll handle customer queries across various communication channels, ensuring a smooth and efficient experience. Your role will be essential in providing support and resolving issues to help the business deliver excellent services in the business services industry. Client Details This opportunity is with a medium-sized company operating in the energy and natural resources sector. The organisation is known for its commitment to innovation and delivering high-quality services to its clients. Description • Respond to customer enquiries through phone, email, and live chat promptly and professionally. • Resolve customer issues efficiently, escalating complex cases when necessary. • Maintain accurate records of customer interactions and updates in the system. • Provide clear and helpful information about products and services. • Collaborate with internal teams to ensure customer satisfaction. • Identify recurring issues and suggest improvements to processes. • Meet performance metrics and targets related to customer support. • Stay updated on company policies, products, and services to assist customers effectively. Profile A successful Multi Channel Customer Support Representative should have: • Strong communication skills, both written and verbal. • Experience in customer service or a similar role within the business services industry. • Ability to handle multiple tasks and prioritise effectively. • Proficiency with customer support software and tools. • A proactive and problem-solving approach to handling queries. • Attention to detail and accuracy in recording information. Job Offer • Salary of £26,277. • Bonus structure to reward your performance. • 33 days of holiday leave for work-life balance. • Buy and sell holiday scheme. • Private health insurance. • Cycle to work scheme. • EV scheme. If you're interested in this role, apply now.