Day Concierge

PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis. Hours: 4on 4off, 8am to 8pm Salary: £29,640 per annum Main duties: • Deliver excellent customer service to all residents. • Greet all residents professionally and courteously. • Proactively anticipate resident's needs. • Aid and engage with all guests/residents and colleagues within the development. • Always act as an ambassador for the company. • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. • Verify all visitors, suppliers, and contractors. • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. • Carry out regular building checks and log/report any maintenance that is required through the correct channels. • Ensure the communal areas are always kept clean, tidy, and presentable. • Report any incidents, problems, or complaints to the appropriate manager promptly. • Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. • Complete the am/pm/overnight operational reports and handover and report any operational issues. • Assist with Move In's/Move Out's. • Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: • Experience in Residential or 5* Hotels. • Reliable and timekeeping. • Immaculate presentation. • Strong written and verbal communication skills in English. • Have excellent communication skills. • Experience in the highest level of customer service. • Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.