Debt Recovery Assistant

Location: Haydock, Merseyside (WA11) Salary: £26,275 per annum Hours: Monday – Friday, 36.25 hours per week Contract: 12-month FTC Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant. About The Role This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won't need any previous experience in Debt Management as we will train you in our process and procedures. The Responsibilities • Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised • Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning • Prepare agreements for legal action up to and including County Court stage, and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt • Make outbound calls to chase payment plans and take payment over the phone, and should have good communication, negotiation and influencing skills, while at the same time being tolerant and empathic with customers who have found themselves in difficult financial situations About You • A team player with a clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages them to resolution • Once trained and competent, able to work with minimal supervision • PC literate with a quick grasp of database systems • Good working knowledge of Excel and other MS Office applications This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day, with flexibility around start and finish times from 8.00am until 6.00pm. Flexible working is available, with the option to work remotely 2 days a week. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits. Benefits • 25 days annual leave plus 8 UK bank holidays • Contributory pension scheme and life assurance (subject to conditions) • Structured induction and ongoing training and support • Employee benefits platform discounts • Free on-site parking (A580 location, close to M6) • Employee social events and team activities • Free refreshments provided You may have experience in the following: Debt Recovery Officer, Arrears Administrator, Collections Assistant, Credit Control Administrator, Debt Collection Agent, Recoveries Assistant, Collections Officer, Accounts Receivable Administrator, Credit Controller, Arrears Officer, etc. REF-229 895