Delivery Coordinator, leading creative business

• £32,000 – £36,000 DOE • London A leading British creative product brand who is fiercely committed to sustainability is looking for their next great hire. This design-led brands’ beautifully crafted products sit on the shelves of leading retailers across the globe, this is a company that has grown from a passion into a powerhouse, and they’ve built a vast loyal customer base. As Delivery Coordinator, you’ll be the engine behind seamless, on-time deliveries from global suppliers to retail customers worldwide, ensuing the smooth running of deliveries throughout the business. You’ll work hand-in-hand with the buying, supply chain, sales, and warehouse teams, managing FOB & ExWorks shipments end-to-end to ensure swift and accurate delivery of products. If you’re someone who takes real pride in getting things right, loves a fast-paced environment, and wants to grow with a brand that genuinely stands for something – this is the role for you. What You’ll Do: • Coordinate FOB & Ex Works shipments with suppliers and customers’ logistics teams, managing the end-to-end delivery process from stock readiness through to final customer delivery • Monitor and manage On Time In Full (OTIF) performance across all customer deliveries • Track orders against key milestones, flagging risks to delivery timelines early • Liaise with customer-appointed freight forwarders, maintaining accurate shipment data on their portals • Build strong working relationships with suppliers, retailers and logistics partners • Handle all shipping paperwork – creating, reviewing, and keeping everything watertight • Track 3PL shipments end-to-end and flag risks before they become problems • Consolidate and communicate order requirements to the buying team • Report on delivery performance and drive mitigation strategies • Maintain a commercial mindset, balancing cost control with excellent service delivery What You’ll Bring: • Experience in an operations, supply chain or logistics coordination role • Strong understanding of FOB, Ex Works and end-to-end delivery processes • Exceptional attention to detail – you notice what others miss, and take real pride in accuracy • Clear, confident communication skills across all levels • The ability to juggle multiple priorities without dropping the ball , deadline-driven and cool under pressure • Collaborative, building strong relationships across internal teams, suppliers and retailers • Resilient and adaptable in a fast-moving, high-growth environment • Solid Microsoft Office skills, particularly Excel • A proactive, solutions-first mindset – you fix it, you don’t just flag it Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.