Delivery Manager (GDS, Pega)

Delivery Manager (Agile) - Permanent Location: Manchester, UK Working Model: Hybrid - 4 to 5 days per month in the Manchester office after an initial onboarding period Security Clearance: Active SC Clearance or SC-Eligible candidates can apply Salary: £75,000 - £80,000 per annum (Gross) Employment Type: Permanent About the Role We are looking for an experienced Delivery Manager to join a high-performing delivery community supporting the development and maintenance of digital services used by UK citizens. You'll play a key role in enabling multidisciplinary teams to deliver complex digital solutions while fostering a culture of collaboration, continuous improvement, and user-centric delivery. As part of a broader delivery community, you'll be accountable for one of several delivery teams, helping drive successful outcomes through Agile leadership, stakeholder engagement, and effective delivery management. Travel Requirements During the first 8 weeks, you will be expected to travel to the Manchester office 2 days per week to support onboarding and team integration. Following this period, office attendance will typically reduce to 5-7 days per month, offering excellent hybrid working flexibility. Key Responsibilities • Lead and facilitate Agile ceremonies including Scrum and Kanban events. • Guide teams through the full product delivery lifecycle. • Break down complex challenges into manageable deliverables for delivery teams. • Identify, manage, and mitigate delivery risks and blockers. • Act as the team's servant leader, removing obstacles and enabling delivery success. • Collaborate closely with Product and Engineering teams to align scope, priorities, and timelines. • Use delivery metrics, KPIs, velocity tracking, and trend analysis to monitor team performance and drive continuous improvement. • Promote a culture of learning, feedback, and iterative improvement. Skills & Experience Required • Strong experience in Delivery Management, Agile Delivery, Project Management, or Application Delivery Management. • Approximately 10-15+ years' relevant experience in delivering technology or digital programmes. • Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences. • Strong understanding of Agile methodologies including Scrum and Kanban. • Experience using delivery tools such as Jira and Confluence. • Ability to prioritise and negotiate backlog items to maximise user value and delivery outcomes. Desirable Experience • Experience working in environments focused on user outcomes and user needs, rather than solely features or story point delivery. • Understanding of GDS (Government Digital Service) standards and experience working within multidisciplinary teams. • Experience within Central Government or public sector environments. • Knowledge of case management/caseworking environments. • Exposure to Pega would be advantageous. Why Apply? • Competitive salary of £75,000-£80,000 • Flexible hybrid working arrangement • Opportunity to work on meaningful digital services that impact UK citizens • Collaborative Agile environment with multidisciplinary teams • Long-term permanent career opportunity Candidates with active SC Clearance or eligibility to obtain SC Clearance are strongly encouraged to apply.