Dental Receptionist

Main Responsibilities and Duties • Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards. Where necessary liaise with interpreters and other stakeholders • Provide information and advice about dental services and access to NHS Dental Care for unregistered patients. • Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality. • Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies. • Receive and prepare documentation for patients and ensure completion of NHS Dental Forms. • Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system. Please see the attached job description for full information Job description Job responsibilities Main Responsibilities and Duties • Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards. Where necessary liaise with interpreters and other stakeholders • Provide information and advice about dental services and access to NHS Dental Care for unregistered patients. • Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality. • Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies. • Receive and prepare documentation for patients and ensure completion of NHS Dental Forms. • Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system. Please see the attached job description for full information