Deputy General Manager - Emergency Care

• Create an environment within the ED that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. • Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. • The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. • Accountable lead, in conjunction with Lead Consultant, on Risk & Governance • Lead on Medical Staffing resource demand profile matching for improved service delivery and cost savings. Job description Job responsibilities • Create an environment within the ED that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. • Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. • The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. • Accountable lead, in conjunction with Lead Consultant, on Risk & Governance • Lead on Medical Staffing resource demand profile matching for improved service delivery and cost savings.