Deputy Practice Manager

Main responsibilities will include: • Lead and manage the administration team and the clinical admin team including recruitment, induction, training, appraisals and performance management. • Take responsibility for the HR functions of the practice. • Take responsibility for the delivery, monitoring and optimisation of QOF performance. • Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators. • Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks. • Provide leadership and operational oversight of patient access, triage and workflow systems. • Monitor demand and appointment capacity, supporting service planning and improvement initiatives. • Deputise for the practice manager when required. • Manage office supervisor and oversee administrative rotas and appropriate staffing levels are maintained. • Support the development, implementation and review of practice policies, procedures and protocols. • Assist with CQC compliance, governance activities and quality improvement programmes. • Handle patient enquiries, feedback and complaints in conjunction with the practice manager. • Coordinate and support patient engagement activities, including the patient participation group. • Produce and analyse performance data and reports to support decision-making and contractual delivery. • Support practice communications, publicity and health promotion activities. • Assist with the management and optimisation of SystmOne and other practice systems. • Work closely with partners, PCN colleagues and external stakeholders to support service development. For further information, please see the attached job description. Job description Job responsibilities Main responsibilities will include: • Lead and manage the administration team and the clinical admin team including recruitment, induction, training, appraisals and performance management. • Take responsibility for the HR functions of the practice. • Take responsibility for the delivery, monitoring and optimisation of QOF performance. • Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators. • Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks. • Provide leadership and operational oversight of patient access, triage and workflow systems. • Monitor demand and appointment capacity, supporting service planning and improvement initiatives. • Deputise for the practice manager when required. • Manage office supervisor and oversee administrative rotas and appropriate staffing levels are maintained. • Support the development, implementation and review of practice policies, procedures and protocols. • Assist with CQC compliance, governance activities and quality improvement programmes. • Handle patient enquiries, feedback and complaints in conjunction with the practice manager. • Coordinate and support patient engagement activities, including the patient participation group. • Produce and analyse performance data and reports to support decision-making and contractual delivery. • Support practice communications, publicity and health promotion activities. • Assist with the management and optimisation of SystmOne and other practice systems. • Work closely with partners, PCN colleagues and external stakeholders to support service development. For further information, please see the attached job description.