Deputy Practice Manager

Job Summary This is a key operational role, ideally suited to someone with strong primary care or NHS administration & management experience who is ready to take on greater responsibility. The post holder will Support the Practice Manager in all aspects of practice functionality, optimising efficiency and overall performance. Support the Practice Manager and Partners with CQC to ensure the practices remains compliant with regulations and relevant NHS standards Help ensure the practice achieves its long-term strategic objectives within a safe and effective working environment. Assist in managing and coordinating all aspects of operational delivery, including staff, patient services, premises, and health and safety. Support leadership in promoting equality, diversity and inclusion (ED&I), safety, health, environment and fire (SHEF), quality improvement, and a culture of continuous learning. Work with the Office Manager and the PPG to understand the needs of the patients and implement changes as needed. Main Duties and Responsibilities Support the Practice Manager with day-to-day operations, ensuring the smooth running of reception, administrative, and back-office functions. Assist with managing workload, capacity, and demand, including appointment systems, staff rotas, and cover arrangements. Lead on complaints, with support from the office manager to resolve complaints, feeding back to Practice Manager and leads with outcomes and working with the practice team for reflective learning. Lead on premises and equipment, being the go-to person to support with queries and arrange essential maintenance, repairs and annual servicing and calibration needs Support HR processes, including recruitment, induction, training, appraisals, absence management, and staff wellbeing initiatives. Supporting the Practice Manager and Finance Lead with financial and business functions, including monitoring income and expenditure and supporting claims (e.g. QOF, enhanced services) Support clinical governance and compliance activities, including CQC standards, policy development, audits, and significant event reviews. Supporting IT manager with IT support and clinical systems (e.g. EMIS or SystmOne), ensuring staff are appropriately trained and systems are used effectively. Assist in developing and implementing practice policies and protocols, ensuring they are up to date and clearly communicated. Build and maintain positive relationships with patients, the practice team, the Primary Care Network (PCN), local federation and external stakeholders. Job description Job responsibilities Job Summary This is a key operational role, ideally suited to someone with strong primary care or NHS administration & management experience who is ready to take on greater responsibility. The post holder will Support the Practice Manager in all aspects of practice functionality, optimising efficiency and overall performance. Support the Practice Manager and Partners with CQC to ensure the practices remains compliant with regulations and relevant NHS standards Help ensure the practice achieves its long-term strategic objectives within a safe and effective working environment. Assist in managing and coordinating all aspects of operational delivery, including staff, patient services, premises, and health and safety. Support leadership in promoting equality, diversity and inclusion (ED&I), safety, health, environment and fire (SHEF), quality improvement, and a culture of continuous learning. Work with the Office Manager and the PPG to understand the needs of the patients and implement changes as needed. Main Duties and Responsibilities Support the Practice Manager with day-to-day operations, ensuring the smooth running of reception, administrative, and back-office functions. Assist with managing workload, capacity, and demand, including appointment systems, staff rotas, and cover arrangements. Lead on complaints, with support from the office manager to resolve complaints, feeding back to Practice Manager and leads with outcomes and working with the practice team for reflective learning. Lead on premises and equipment, being the go-to person to support with queries and arrange essential maintenance, repairs and annual servicing and calibration needs Support HR processes, including recruitment, induction, training, appraisals, absence management, and staff wellbeing initiatives. Supporting the Practice Manager and Finance Lead with financial and business functions, including monitoring income and expenditure and supporting claims (e.g. QOF, enhanced services) Support clinical governance and compliance activities, including CQC standards, policy development, audits, and significant event reviews. Supporting IT manager with IT support and clinical systems (e.g. EMIS or SystmOne), ensuring staff are appropriately trained and systems are used effectively. Assist in developing and implementing practice policies and protocols, ensuring they are up to date and clearly communicated. Build and maintain positive relationships with patients, the practice team, the Primary Care Network (PCN), local federation and external stakeholders.