Deputy Practice Manager

Job summary: The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery. Job responsibilities: Management & Leadership • Support the Practice Manager in the overall management of the practice • Act as deputy in the Practice Managers absence • Assist in staff supervision, performance management, and appraisals • Promote a positive and professional working environment • Support recruitment, induction, and training of staff Operational Management • Oversee daily administrative and reception operations • Ensure compliance with CQC regulations and NHS contractual requirements • Contribute to practice policies and procedures • Support implementation of new services and practice developments • Monitor and improve patient access and service delivery HR & Staffing • Assist with HR processes including sickness absence, annual leave and disciplinary procedures • Ensure compliance with employment law and practice HR policies Financial & Contractual • Support claims, QOF, PCN and enhanced service income • Assist with budget planning and reporting • Support contract management and liaison with NHS bodies IT & Information Governance • Support use of clinical systems • Ensure data protection and GDPR compliance • Support IT systems and liaise with external providers Patient Services • Manage and respond to complaints in line with NHS guidance • Support patient engagement and feedback processes • Ensure high standards of confidentiality and patient care Job description Job responsibilities Job summary: The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery. Job responsibilities: Management & Leadership • Support the Practice Manager in the overall management of the practice • Act as deputy in the Practice Managers absence • Assist in staff supervision, performance management, and appraisals • Promote a positive and professional working environment • Support recruitment, induction, and training of staff Operational Management • Oversee daily administrative and reception operations • Ensure compliance with CQC regulations and NHS contractual requirements • Contribute to practice policies and procedures • Support implementation of new services and practice developments • Monitor and improve patient access and service delivery HR & Staffing • Assist with HR processes including sickness absence, annual leave and disciplinary procedures • Ensure compliance with employment law and practice HR policies Financial & Contractual • Support claims, QOF, PCN and enhanced service income • Assist with budget planning and reporting • Support contract management and liaison with NHS bodies IT & Information Governance • Support use of clinical systems • Ensure data protection and GDPR compliance • Support IT systems and liaise with external providers Patient Services • Manage and respond to complaints in line with NHS guidance • Support patient engagement and feedback processes • Ensure high standards of confidentiality and patient care