Deputy Practice Manager

Management & Leadership Support the Practice Manager in the overall management of the practice Act as deputy in the Practice Managers absence Assist in staff supervision, performance management, and appraisals Promote a positive and professional working environment Support recruitment, induction, and training of staff Operational Management Oversee daily administrative and reception operations Ensure compliance with CQC regulations and NHS contractual requirements Contribute to practice policies and procedures Support implementation of new services and practice developments Monitor and improve patient access and service delivery HR & Staffing Assist with HR processes including sickness absence, annual leave and disciplinary procedures Ensure compliance with employment law and practice HR policies Financial & Contractual Support claims, QOF, PCN and enhanced service income Assist with budget planning and reporting Support contract management and liaison with NHS bodies IT & Information Governance Support use of clinical systems Ensure data protection and GDPR compliance Support IT systems and liaise with external providers Patient Services Manage and respond to complaints in line with NHS guidance Support patient engagement and feedback processes Ensure high standards of confidentiality and patient care Job description Job responsibilities Management & Leadership Support the Practice Manager in the overall management of the practice Act as deputy in the Practice Managers absence Assist in staff supervision, performance management, and appraisals Promote a positive and professional working environment Support recruitment, induction, and training of staff Operational Management Oversee daily administrative and reception operations Ensure compliance with CQC regulations and NHS contractual requirements Contribute to practice policies and procedures Support implementation of new services and practice developments Monitor and improve patient access and service delivery HR & Staffing Assist with HR processes including sickness absence, annual leave and disciplinary procedures Ensure compliance with employment law and practice HR policies Financial & Contractual Support claims, QOF, PCN and enhanced service income Assist with budget planning and reporting Support contract management and liaison with NHS bodies IT & Information Governance Support use of clinical systems Ensure data protection and GDPR compliance Support IT systems and liaise with external providers Patient Services Manage and respond to complaints in line with NHS guidance Support patient engagement and feedback processes Ensure high standards of confidentiality and patient care