Desk Subsidence Technician

Working from a home base living anywhere in the UK, you will be expected to provide support with the Subsidence Team and wider divisions • Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate • Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit • Report preparation and completion within the agreed SLA's, maintaining high standards of communication, both internally and externally • Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim • Reviewing of claims, amendments and updating within our claims system • Respond positively to varying client requirements and changes in the wider business environment About you: • Candidates must have previous experience in a similar industry / role, handling difficult conversations • Cert CII and/or Cert CILA, BDMA or similar is preferred but not essential • Effective written and verbal communication skills with an ability to articulate complex issues • Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook • Good technical and problem-solving skills with an eye for identifying Salary & Benefits: Salary up to £32,000 per annum plus pension, death in service and 25 days holiday.