Deskside Technician

Join a leading independent technology and services provider as a Technician 3! Job Overview:As a Deskside Engineer, you will serve as the primary point of contact for IT support, providing face-to-face assistance to end users in an office environment. You will be responsible for resolving technical issues, responding to IT-related queries, supporting users with "how-to" requests, and managing the loan and return of IT peripherals and equipment. This customer-facing role is critical to delivering an exceptional user experience, combining strong technical expertise with excellent communication and customer service skills to ensure prompt and effective issue resolution. Location: Cambridge CB2 8PA Daily Rate: An hourly rate, in-scope IR35, of £19.85 (PAYE) OR £25.75 (via a Hays Approved Umbrella Company). Date: 27-Jul--Jul-2027 Shift Pattern: 9:00 AM - 5:30 PM (Monday to Friday) Key Responsibilities • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide technical leadership in own specific area of expertise. • Document and report on work completed to ensure compliance with company and customer procedures. • Contribute to the development of technical procedures and standards to meet business and customer requirements. • Escalate issues in line with company processes to ensure customer demands are met. • Communicate on complex issues to meet business and customer requirements to avoid escalations. • Evaluate escalations and resolve appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience. • Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. • Identify own development needs in line with business objectives. • Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Key Skills. • Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. • Take initiative in identifying and negotiating appropriate development opportunities • Define, explain and follow instructions and procedures • Demonstrate an organized approach to work • Work under pressure and to tight deadlines • Perform routine administrative skills reliably • Demonstrate effective interpersonal, literacy and numeracy skills Additional Information Interview Process: MS Teams/Telephonic How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk