Desktop Support Engineer - Investment Manger

A well-established financial services organisation is looking for a Desktop Support Engineer to join its internal IT team. This is a customer-facing role supporting users across multiple London offices, providing high-quality technical support while maintaining a secure and modern IT environment. Key Responsibilities • Provide 1st and 2nd line desktop support, managing incidents and requests through to resolution. • Support Windows 11 devices using Microsoft Intune and Windows Autopilot. • Manage the Joiners, Movers & Leavers process, including user accounts, device builds and software licensing. • Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive and Office applications. • Administer laptops, mobile devices and peripherals, including Apple devices via Intune and Apple Business Manager. • Troubleshoot networking, telephony, meeting room AV and printing issues. • Assist with endpoint security, patching, compliance and IT documentation. • Work with third-party vendors and contribute to continuous service improvements. Key Skills & Experience • Experience providing Desktop Support within a corporate environment (financial services experience beneficial). • Strong knowledge of Windows 11, Microsoft Intune and Windows Autopilot. • Experience supporting Microsoft 365 and Entra ID (Azure AD). • Knowledge of networking fundamentals (TCP/IP, Wi-Fi) and endpoint security. • Familiarity with Apple device management and IT asset management. • Understanding of ITIL processes and service desk best practices. • Excellent troubleshooting, communication and customer service skills. Technology Stack • Windows 11 • Microsoft Intune & Autopilot • Microsoft 365 • Entra ID (Azure AD) • Teams, SharePoint & OneDrive • Microsoft Defender • Apple Business Manager • Dynamics 365 (desirable) • Microsoft 365 Copilot (desirable) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates