Dexa/ Metabolic Booking Co-ordinator

• Deal with patients face to face and by telephone in a sympathetic and welcoming manner. • Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, to: Record and amend details of patients accurately on PAS, Book outpatient appointments and generate confirmation letters, Cancel and reschedule clinic appointments as requested by patients or consultant staff. • Prepare all necessary paperwork for outpatient clinics. • Send appropriate paperwork to patients relating to appointments. • Answer routine telephone enquiries from patients and other members of staff. • Contact patients by telephone to book or confirm appointments. Job description Job responsibilities • Deal with patients face to face and by telephone in a sympathetic and welcoming manner. • Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, to: Record and amend details of patients accurately on PAS, Book outpatient appointments and generate confirmation letters, Cancel and reschedule clinic appointments as requested by patients or consultant staff. • Prepare all necessary paperwork for outpatient clinics. • Send appropriate paperwork to patients relating to appointments. • Answer routine telephone enquiries from patients and other members of staff. • Contact patients by telephone to book or confirm appointments.