Dispensary Manager

As Dispensary Manager, you will take full responsibility for the operational management of the dispensary, ensuring prescriptions are processed safely, efficiently, and in line with GPhC standards and NHS regulations. Operational Leadership • Oversee all dispensary operations, ensuring smooth workflow and service delivery • Manage prescription volumes within a distance selling model, ensuring turnaround times are met • Optimise processes to improve efficiency, accuracy, and scalability Clinical Governance & Compliance • Ensure compliance with GPhC standards, SOPs, and NHS contractual requirements • Maintain audit-ready records and support regulatory inspections (e.g. CQC, GPhC) • Oversee incident reporting, dispensing error investigations, and learning implementation • Ensure controlled drugs and prescription governance requirements are met Quality & Patient Safety • Champion a culture of patient-centred care and continuous improvement • Monitor service quality, responding to patient feedback and complaints • Support the safe handling of remote patient queries (phone, email, digital platforms) Stock & Systems Management • Manage inventory control, ordering, and stock accuracy • Oversee use of EPS and digital pharmacy systems • Ensure secure data handling and GDPR compliance Job description Job responsibilities As Dispensary Manager, you will take full responsibility for the operational management of the dispensary, ensuring prescriptions are processed safely, efficiently, and in line with GPhC standards and NHS regulations. Operational Leadership • Oversee all dispensary operations, ensuring smooth workflow and service delivery • Manage prescription volumes within a distance selling model, ensuring turnaround times are met • Optimise processes to improve efficiency, accuracy, and scalability Clinical Governance & Compliance • Ensure compliance with GPhC standards, SOPs, and NHS contractual requirements • Maintain audit-ready records and support regulatory inspections (e.g. CQC, GPhC) • Oversee incident reporting, dispensing error investigations, and learning implementation • Ensure controlled drugs and prescription governance requirements are met Quality & Patient Safety • Champion a culture of patient-centred care and continuous improvement • Monitor service quality, responding to patient feedback and complaints • Support the safe handling of remote patient queries (phone, email, digital platforms) Stock & Systems Management • Manage inventory control, ordering, and stock accuracy • Oversee use of EPS and digital pharmacy systems • Ensure secure data handling and GDPR compliance