Duty Manager

Do you see yourself leading a busy leisure centre and making a real impact every day? Can you use your experience to deliver excellent customer service and ensure safe operations? Does the idea of joining a dynamic and growing leisure service excite you? If yes, we have the perfect role for you! Our Southwark Leisure Service is looking for a passionate and dedicated Duty Manager to join our amazing team at The Castle Leisure Centre and help make a difference today. What You'll Be Doing As a Duty Manager, you will be a key member of the centre’s Management Team, taking responsibility for the smooth and safe operation of the facility during your shifts. You will lead teams on duty, ensure high standards of customer care, and respond effectively to any incidents. Key responsibilities include: • Taking full responsibility for the operation of the centre, including keyholding, opening/closing, and security • Implementing all Normal and Emergency Operating Procedures • Leading and managing staff on duty to ensure excellent service delivery and centre presentation • Ensuring compliance with Health & Safety, legislation, and Council policies • Managing incidents and leading responses to emergency situations What We're Looking For We are looking for a responsible, confident, and customer-focused individual who thrives in a fast-paced environment. You will have: • A calm and professional approach under pressure • Excellent verbal communication and interpersonal skills • Strong organisational, numerical, and written skills • Experience in a supervisory role within leisure, hospitality, or a service environment (desirable) • Knowledge of the day-to-day running of a busy leisure centre (desirable) • A commitment to delivering outstanding customer service Additional Information Full time, 36 hours per week across Monday to Sunday (shift work). DBS Enhanced check is required. About Southwark: Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Disability Confident (guaranteed interview) scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: • Members of the Armed Forces and veterans • Are currently in care, or have previously been in care • If you consider yourself to be disabled or if you have a long-term health condition. Recruitment timetbale: Closing date: 23rd July 2026 at 23:59* *We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible. Interview and Assessment date: 6th August 2026 Attachments • Duty Manager - Job Description & Person Specification.pdf