E-Commerce Administrator

Lincolnshire | On-site | Growing Online Business The Opportunity A well-established and growing e-commerce business is looking to add to its operations team. This is a key role at the centre of the business, managing the flow of online orders, keeping customers informed, and ensuring everything runs smoothly from order to delivery. You will be joining a stable, well-run company with a strong reputation, where accuracy, organisation and reliability are valued. If you enjoy structured, fast-paced work and take pride in getting things right, this is a solid opportunity to build a long-term career in e-commerce operations. What You Will Be Doing • Managing and processing a high volume of online orders across multiple sales channels • Using Linnworks and internal systems to track orders, stock and fulfilment • Ensuring all orders are accurate, on time, and completed to a high standard • Handling customer queries by email and telephone, providing clear and professional updates • Resolving delivery, returns and order queries efficiently • Working closely with couriers, suppliers and internal teams to keep operations running smoothly • Maintaining high levels of data accuracy and system input • Supporting improvements to processes and day-to-day operations What We Are Looking For • Experience in e-commerce, order processing, customer service or a similar operations role • Strong organisation and attention to detail • Comfortable managing workload in a fast-paced, process-driven environment • Confident communicator across email and phone • Experience using Linnworks or a similar platform would be an advantage • A reliable and consistent approach to work The Person • Methodical and process-driven • Takes ownership and sees tasks through properly • Calm under pressure and able to prioritise • Positive, practical and team-focused • Takes pride in accuracy and doing things right first time Why Join • Established and financially stable business • Clear, structured role with defined responsibilities • Supportive team and working environment • Genuine opportunity to develop within e-commerce operations