Emergency Services Receptionist

Reception Duties • To receive and welcome patients and relatives to the department and direct to the waiting area. • Book in all patients attending the Emergency Services on EPIC and ensure the necessary documents are available before triage. • When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs. • Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath. • Completion of the assault screen for external auditing. • Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders. • Understand the process of booking in overseas patients, done via EPIC. • Use EPIC to print wristbands. • Use EPIC for the transfer/discharge of patients. • Book in unknown patients using the unknown patient process. For further details please see the attached JD. Job description Job responsibilities Reception Duties • To receive and welcome patients and relatives to the department and direct to the waiting area. • Book in all patients attending the Emergency Services on EPIC and ensure the necessary documents are available before triage. • When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs. • Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath. • Completion of the assault screen for external auditing. • Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders. • Understand the process of booking in overseas patients, done via EPIC. • Use EPIC to print wristbands. • Use EPIC for the transfer/discharge of patients. • Book in unknown patients using the unknown patient process. For further details please see the attached JD.