Job verified 20 hours ago

End of Lease Specialist

Octopus Energy·LondonRemote

Salary not stated

Vox Summary

Role overview: Final stage of customer journey, ensuring transparent, fair, and seamless vehicle return process with accurate damage recharges and high-level communication.
Key responsibilities: Reviewing inspection reports and photos, acting as a bridge between physical collection and financial settlement.
Conditions/benefits: Requires 2 days monthly in London or partner office, providing a role that involves analytical detective work and customer service.
Requirements: Analytical skills, high-level communication, and the ability to ensure accurate damage recharges and customer communication.

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Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... As an End of Lease Specialist, you will be the final stage of our customer journey. Your mission is to make the vehicle return process as transparent, fair, and seamless as possible. You will act as the bridge between the physical collection of a car and its final financial settlement. This role requires a unique blend of analytical "detective work"—reviewing inspection reports and photos—and high-level communication. You’ll be responsible for ensuring that any damage recharges are accurate, and communicated to our customers with the 5* service they expect from Octopus. This role will require 2 days monthly in our London, or a partner office.