Enhanced Access Service Lead

The Enhanced Access Service Lead will provide operational leadership for Brighton and Hove Federation's Enhanced Access Service and Practice Support functions, ensuring the delivery of safe, effective and patient-centred services across Brighton and Hove. The post holder will be responsible for the day-to-day management of the service, including workforce planning, rota management, recruitment and onboarding, service performance, governance, quality assurance and continuous service improvement. They will line manage a team of administrators and work closely with clinical leads, GP practices, Primary Care Networks (PCNs), commissioners and other system partners to ensure contractual requirements and key performance indicators are met. The role requires an experienced operational manager with excellent organisational, leadership and communication skills who is able to balance competing priorities while maintaining a high-quality service. The successful candidate will lead service developments, support governance processes, oversee reporting requirements and contribute to the ongoing development of innovative primary care services across Brighton and Hove. This is a hybrid role requiring travel across Brighton and Hove to support service delivery, with flexibility to work occasional evenings and weekends where required. Job description Job responsibilities The Enhanced Access Service Lead will provide operational leadership for Brighton and Hove Federation's Enhanced Access Service and Practice Support functions, ensuring the delivery of safe, effective and patient-centred services across Brighton and Hove. The post holder will be responsible for the day-to-day management of the service, including workforce planning, rota management, recruitment and onboarding, service performance, governance, quality assurance and continuous service improvement. They will line manage a team of administrators and work closely with clinical leads, GP practices, Primary Care Networks (PCNs), commissioners and other system partners to ensure contractual requirements and key performance indicators are met. The role requires an experienced operational manager with excellent organisational, leadership and communication skills who is able to balance competing priorities while maintaining a high-quality service. The successful candidate will lead service developments, support governance processes, oversee reporting requirements and contribute to the ongoing development of innovative primary care services across Brighton and Hove. This is a hybrid role requiring travel across Brighton and Hove to support service delivery, with flexibility to work occasional evenings and weekends where required.