EOC Emergency Health Advisor

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract. The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre. Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn. Staff are required to be flexible with their shifts during any mentorship as they will be following their mentors rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time. **PLEASE READ BEFORE APPLYING** Assessment and Interview Information If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 15 August Candidates who pass the call handling assessment will be offered an interview on the same day. Please note: If you are unable to attend the assessment on Saturday 15th August 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy. If you have previously applied and were unsuccessful at the assessment or interview stage you must waitthree monthsbefore reapplying. Any applications submitted within three months of an unsuccessful outcome will beautomatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds. Job description Job responsibilities As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract. The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre. Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn. Staff are required to be flexible with their shifts during any mentorship as they will be following their mentors rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time. **PLEASE READ BEFORE APPLYING** Assessment and Interview Information If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 15 August Candidates who pass the call handling assessment will be offered an interview on the same day. Please note: If you are unable to attend the assessment on Saturday 15th August 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy. If you have previously applied and were unsuccessful at the assessment or interview stage you must waitthree monthsbefore reapplying. Any applications submitted within three months of an unsuccessful outcome will beautomatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.