Facilities Helpdesk Coordinator

Facilities Maintenance Scheduler / Coordinator Salary: £30,000 Basildon - Free parking A fantastic opportunity has arisen to join a growing and highly regarded facilities maintenance company based in Basildon. This company specialise in both reactive and planned maintenance for a portfolio of long-term well known brands who are their clients. This business has built an excellent reputation within the industry. Following multiple new contract wins, they are now expanding their team within their brand-new offices. What really sets this company apart is their fantastic management team, supportive culture, and excellent benefits package. You’ll be joining a business that truly values its people, promotes a positive team environment, and offers genuine opportunities for development and progression. The Role Reporting to a highly supportive Helpdesk Manager, you will take ownership of your own client accounts, managing all aspects of their facilities maintenance requirements. You’ll play a key role in ensuring the smooth, efficient day-to-day running of your accounts. Key Responsibilities Managing your own client portfolio and building strong relationships Coordinating reactive and planned maintenance works Raising, booking, and closing jobs via the internal system/portal Scheduling engineers and subcontractors Monitoring job progress and ensuring SLAs/KPIs are achieved Updating clients and providing a high level of customer service Identifying and arranging additional or follow-on works Completing all administrative processes accurately About You Previous experience as a Facilities Helpdesk / Facilities Coordinator / Scheduler is essential Or experience of scheduling mobile Engineers and diaries Comfortable working in a fast-paced environment and managing multiple priorities Experience with client booking portals Strong communication and organisational skills What’s on Offer Salary of £30,000 Fantastic management and leadership support Positive, team-focused company culture Great benefits package Modern, newly refurbished offices in Basildon Real opportunities for career progression within a growing business