Family and Carer Ambassador

1. Work with carers and families from admission to the unit to discharge. 2. Help carers / families understand the inpatient system and processes and be a source for high quality information that is easy to understand. 3. To work proactively with the allocated inpatient units. Supporting communication processes between the clinical unit and carers/families; enabling units to create a compassionate and responsive approach to families and carers. 4. Empower families / carers to access information and to be part of planning (with CYP consent). 5. Have knowledge and networks of the local area to support carers and families with information and signposting. 6. To be a point of liaison with the Unit on family and carer matters, specifically quality improvement initiatives to enable more robust and inclusive engagement / involvement. 7. Help families / carers raise concerns where necessary and take action to escalate those concerns if necessary. 8. Champion the role of families / carers as partners within units, supporting the families and carers to ensure their voice is heard and they are seen as equals in patients inpatient care pathway. 9. Maintain accurate records and comply with local procedures for record keeping, confidentiality and security. 10. To act as a champion for families, carers, patients and their interests and involve the public and patients in the policy development and decision-making. Please see attached Job Description & Person Specification for further details on the role requirements and responsibilities. Job description Job responsibilities 1. Work with carers and families from admission to the unit to discharge. 2. Help carers / families understand the inpatient system and processes and be a source for high quality information that is easy to understand. 3. To work proactively with the allocated inpatient units. Supporting communication processes between the clinical unit and carers/families; enabling units to create a compassionate and responsive approach to families and carers. 4. Empower families / carers to access information and to be part of planning (with CYP consent). 5. Have knowledge and networks of the local area to support carers and families with information and signposting. 6. To be a point of liaison with the Unit on family and carer matters, specifically quality improvement initiatives to enable more robust and inclusive engagement / involvement. 7. Help families / carers raise concerns where necessary and take action to escalate those concerns if necessary. 8. Champion the role of families / carers as partners within units, supporting the families and carers to ensure their voice is heard and they are seen as equals in patients inpatient care pathway. 9. Maintain accurate records and comply with local procedures for record keeping, confidentiality and security. 10. To act as a champion for families, carers, patients and their interests and involve the public and patients in the policy development and decision-making. Please see attached Job Description & Person Specification for further details on the role requirements and responsibilities.