Fee Administrator

An exciting opportunity has arisen for a Fees Administrator to join a Higher Education organisation based in Central London. This role plays a key part in supporting the finance function through the accurate administration of fees and income, ensuring financial records are maintained correctly and queries are resolved in a timely manner. Key Responsibilities: • Support the day-to-day administration of fees and income, ensuring records are accurate and up to date • Manage fee and income enquiries through Salesforce, ensuring cases are logged, tracked, and resolved in line with agreed processes • Maintain and update student and fee records using SITS, ensuring data accuracy and completeness • Respond to fee-related queries via phone and email, maintaining clear audit trails • Assist with reconciling accounts and resolving discrepancies in line with procedures • Support the allocation of payments and investigation of unmatched transactions • Liaise with internal teams to resolve queries and ensure income is correctly applied • Assist with reporting on fees, income, and outstanding balances as required • Monitor accounts to identify issues or risks and escalate where appropriate • Contribute to process improvements while ensuring compliance with internal policies and data protection requirements • Act as a key point of contact for fee-related queries, managing shared inboxes effectively • Provide wider administrative support to the finance team, including ad hoc duties as required Ideal Candidate Profile: • Previous experience in a Fees, Income, or Finance Administration role • Hands-on experience using Salesforce, specifically for enquiry or case management • Experience using SITS to manage student or fee-related records • Experience working in a busy, high-volume environment • Strong attention to detail with the ability to maintain accurate records • Confident communicator, comfortable dealing with internal and external stakeholders • Experience reconciling accounts and resolving queries • Well organised, able to prioritise workloads and meet deadlines • Proficient in Excel and finance systems • Immediately available Location: Central London Working Pattern: Hybrid Hours: 35 hours per week Length: 4-month contract Start Date: 6th July Rate: £17 per hour