Festival City Ambassador

Festival City Ambassador Location: Edinburgh City Centre Rate of Pay: £14.51 per hour Hours of Work: Full-time, including evenings and weekends as required during the festival season Duration: 3 months Start Date: ASAP The Festival City Ambassador will: • Patrol busy city centre locations, engaging with residents, businesses and visitors while reporting any issues through the appropriate channels. • Welcome and assist performers, artists, festival-goers and visitors in a friendly, professional manner. • Provide information on Edinburgh's festivals, attractions, venues, transport and public facilities. • Assist with directions and general enquiries, delivering excellent customer service. • Help create a positive, inclusive and welcoming atmosphere throughout the festival season. • Represent the City's values of respect, flexibility and integrity at all times. • Work closely with Police Scotland, Council teams and other key stakeholders to support a coordinated approach during the festivals. • Respond professionally to enquiries, concerns and complaints from members of the public and local businesses. • Record incidents, visitor feedback and interactions using the appropriate reporting systems. • Support promotional and social media activities where required. The successful candidate will have: • Excellent communication and interpersonal skills. • A friendly, approachable and confident manner when engaging with the public. • Good knowledge of Edinburgh and enthusiasm for the city's festivals, culture and attractions. • Good IT skills, including Microsoft Office, Outlook and web-based applications. • The ability to remain calm and professional when dealing with complaints or challenging situations. • A proactive, reliable and adaptable approach. • The ability to work effectively in a fast-paced team environment. • An understanding of GDPR and handling confidential or sensitive information. Apply directly via this advert today!