Festival City Ambassador Team Leader

Festival City Ambassador Team Leader Location: Edinburgh City Centre Rate of Pay: £18.34 per hour Hours of Work: Full-time, including evenings and weekends as required during the festival season Duration: 3 months Start Date: ASAP The Festival City Ambassador Team Leader will: • Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service. • Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience. • Provide information on festivals, venues, transport, attractions and public facilities. • Patrol the city centre, identifying and reporting issues through the appropriate channels. • Handle complex enquiries, complaints and incidents escalated by the Ambassador team. • Record interactions, incidents and visitor feedback, producing reports for senior officers where required. • Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season. • Promote the city's values of respect, flexibility and integrity in all interactions. • Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements. • Support promotional and social media activities where appropriate. The successful candidate will have: • Previous experience leading a customer-facing team. • Excellent communication and interpersonal skills. • A confident, approachable and professional manner. • Good IT skills, including Microsoft Office, Outlook and web-based systems. • Strong knowledge of Edinburgh and enthusiasm for its festivals and culture. • The ability to remain calm under pressure and confidently resolve complaints. • A proactive, organised and adaptable approach to work. • An understanding of GDPR and handling confidential information. Apply directly via this advert today!