Field Service Engineer

Are you passionate about the world of arcade gaming? Right Now Group is partnering with a well-known company in the amusement industry, known for its top-tier arcade machines and innovative gaming solutions. Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field-based engineering role. If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level. IMPORTANT: A company vehicle will be provided - all applicants must hold a valid driver's license due to the nature of the role. Job Title: Field Service Engineer Weekly Hours: 40 hours (Shift pattern includes weekends and public holidays) Salary: £30k - £34k with up to a 7.5% bonus and vehicle including personal use Role Type: Full-Time Permanent Location: Central Belt Key Responsibilities of an Arcade Engineer: • Install, maintain, and service arcade equipment at multiple locations. • Conduct network diagnostics and ensure machines are running smoothly for maximum revenue generation. • Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards. • Manage and restock merchandise for select machines. • Follow all Health & Safety regulations to ensure safe working conditions. • Work closely with internal teams to manage parts, stock, and redemption tickets efficiently. • Respond to reactive maintenance requests and ensure minimal downtime for machines. • Be part of an on-call rota for out-of-hours maintenance when required. • Able to handle heavy lifting and work in confined spaces. Desirable Experience: • Previous experience in a Field Service Engineering or Technician role, preferably within the arcade/gaming/leisure or amusement machine industry. • Hands-on experience with arcade equipment installation, servicing, and repair. • Strong customer service skills and the ability to build good relationships with clients. • A flexible approach to working hours, including weekends and public holidays. • Problem-solving skills and the ability to manage multiple tasks and deadlines. • Ability to work independently as well as part of a team. Benefits: • Performance-based bonus up to 7.5%, increasing to 10% after your first year. • £350 bonus for perfect attendance increasing to £500 in year 2. • 5% pension contribution. • Excellent career progression opportunities with a clear development path to help you grow within the company. • Company car including personal use.