Field Service Engineer

Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.  We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The Service Engineer will take responsibility for the repair, maintenance, servicing and commissioning of all Electrical equipment supported by the company at the customers global sites. Key Responsibilities: • Provide frontline product support ensuring customer satisfaction • Investigation of customer issues and development of solutions • Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer • Produce detailed work packages including risk and method statements for all work • Carry out site surveys on customers equipment for appraisal / reporting for costings purposes • Liaise with the Service Manager whilst working on overseas jobs • Provided technical support for the existing product support engineers • Carry out in line with our specification product servicing / repair and upgrades • Be able to work safely within in a hazardous environment and ensure equipment is left in a safe and working manner • Provide a point of contact for the customer, or their representative • Comply with all Company policies, procedures and work instructions, including health and safety • Comply with and promote the Company’s values and behaviours • Carry out other reasonable duties as requested What we’re looking for: • Demonstrable knowledge of high voltage distribution and supply equipment with a good level of fault finding and repair knowledge • Understanding and experience with electrical capital equipment and design • Qualified to work in an electrical hazardous area and willing to undertake relevant training • Ability to work with high level technical data with a high level of attention to detail • Ability to work under own initiative as well as accurately keeping to defined plans and specifications • Ability to prioritize workload and get it right first time • Ability to work independently with a good customer focus and commercial acum What's in it for you? • Competitive salary • Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) • Flexible and Hybrid working options (role dependant) • Life insurance – 4 x annual salary • Enhanced Company Pension scheme • 24/7 free and confidential Employee Assistance Programme • GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. • BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. • Family friendly policies including Enhanced Maternity/Paternity • Bike2work scheme • Long Service Awards • Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Organisation Baldwin & Francis has been a trusted name in electrical engineering since 1919, earning a reputation for safety, reliability, and innovation that still drives us today. Baldwin & Francis is proud to be part of the BRUSH Group, a family of engineering and manufacturing companies dedicated to advancing electrical infrastructure, ensuring system resilience, and providing innovative, customer-focused solutions. Being part of the Group strengthens our capability, expands our technical expertise, and ensures we continue to deliver high-performance switchgear solutions for modern industries worldwide.