Field Service Support Engineer

Location: Whiteley, Fareham (with regular UK travel to customer sites) Industry: MedTech / Healthcare Technology OverviewWe are supporting a rapidly growing MedTech start-up in the recruitment of a Support Engineer to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK. This position requires a strong blend of mechanical, electrical, and software understanding, combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders. Key Responsibilities • Provide on-site and remote technical support for electro-mechanical medical equipment • Diagnose, troubleshoot, and resolve faults spanning mechanical, electrical, and software systems • Install, commission, and configure equipment at customer sites • Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders • Perform routine servicing, preventative maintenance, and system upgrades • Analyse system performance and identify root causes of issues • Escalate complex issues internally and collaborate with engineering and product teams • Maintain accurate service records, reports, and documentation • Deliver basic user training and technical guidance to end users • Ensure all work complies with relevant healthcare regulations and safety standards Skills & Experience Required • Proven experience supporting electro-mechanical equipment or systems • Strong understanding of mechanical systems, electronics, and software-driven devices • Experience diagnosing faults across integrated hardware/software systems • Ability to interpret technical drawings, schematics, and system documentation • Previous experience in a field service or customer-facing engineering role • Excellent problem-solving and analytical skills • Strong communication skills, with the ability to engage confidently with senior customers • Highly organised with strong attention to detail • Full UK driving licence and willingness to travel extensively Desirable Skills • Experience within MedTech, healthcare, or regulated industries • Familiarity with embedded systems or software diagnostics • Knowledge of networking or connected devices • Understanding of relevant compliance standards (e.g., ISO, medical device regulations) Personal Attributes • Proactive and self-motivated with the ability to work independently • Professional and customer-focused approach • Adaptable and comfortable working in fast-paced start-up environments • Strong interpersonal skills and team-oriented mindset What's on Offer • Opportunity to join a fast-growing, innovative MedTech company • Exposure to cutting-edge technology in healthcare • A varied role combining technical challenge with customer interaction