First Line IT Helpdesk Analyst

First Line IT Helpdesk AnalystBe the first voice our users hear—and the reason their day gets back on track. We're looking for a customer-focused First Line IT Helpdesk Analyst who combines excellent communication skills with a passion for technology and problem-solving. As the first point of contact for IT support, you'll diagnose and resolve a wide range of technical issues, log and prioritise incidents, and provide outstanding customer service with every interaction. Whether you're fixing password issues, troubleshooting hardware and software problems, or escalating more complex incidents, you'll play a vital role in keeping our users productive while delivering a first-class helpdesk experience. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website