First Response Claims Handler

First Response Claims Handler Location: Uxbridge | Type: Full-Time Hybrid Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident! We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team! What You’ll Be Doing: As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include: • Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim. • Investigating accident details to assess liability, damages and potential fraud! • Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit! • Organising suitable replacement vehicles quickly and efficiently. • Managing multiple client accounts with empathy and professionalism. • Making smart, commercial decisions that benefit both the customer and the business! • Delivering top-tier customer service with empathy & energy! • Promoting our services with confidence and care! What You Bring: • A friendly and engaging phone manner. • Strong communication, listening skills, and decision-making skills. • Great time management and attention to detail. • The ability to stay calm and make quick, informed decisions • A passion for helping people and working in a team • A team-first attitude and a willingness to learn • Basic Microsoft Office skills (Word, Outlook) • Bonus points for knowledge of the automotive or insurance world—but not essential! Why You’ll Love It Here: • A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it! • Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within! • A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference! • We have been around for 30 years and are still growing • Fast-paced days that fly by—and no two are ever the same