Fixed Term IUC Team Manager

Patient Care To provide senior operational management, supervision and quality assurance to shifts to ensure that high standards of patient care are maintained across the service, Towork effectively with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose To ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction, To ensure that operational staff provide a professional, reliable and efficient standard of operational support to clinical staf To contribute to the shift manager rota on a regular basis and manage the shift in accordance with key performance indicators and service standards. Line and TeamManagement To have responsibility for the line management of all members of staff in the team, To ensure that staff are appropriately supervised and supported in undertaking their allocated duties, Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads, To manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations, Rota Management To co-ordinate the team rota and ensure that all shifts are covered, To plan contingencies for unexpected absence that may impact shift cover, To ensure that rota management is undertaken in a time and resource efficient way, To ensure that rota management takes into account operational consistency and the opportunity to develop working partnerships with clinical staff as well as balancing staff needs and preferences. Process Management To ensure that staff work consistently to agreed standard operating procedures, To identify improvements in operational process and develop new standard operating procedures when required, To ensure that the learning from service audits and evaluations are shared with staff and that opportunities for process improvement are continuously identified, To take responsibility for the efficient, effective and economic use of time and resource within operational shifts, using methods such as lean thinking where appropriate, Communication and Collaboration To develop effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider BrisDoc news and developments, Carry out regular 121s with their team, Be accessible and available at bases for staff, i.e. attend their nominated base weekly and carry out regular base meetings, To ensure staff receive feedback and information relevant to their specific role and in a timely fashion, To ensure that staff are valued and appreciated for their contribution to the service, To ensure that staff have access to all methods of communication, such as the staff intranet and @nhs.net email. Induction, Training and Development To lead on the induction, training and development of operational staff, To ensure staff have the required skills to undertake their role, To identify training needs of staff and work as part of the Service Delivery Team to plan appropriate training and development activities for staff, To ensure that staff are up to date on statutory and mandatory training, To contribute to the induction of clinical staff when required. Project Management Support the Ops Lead/Head of IUC in managing projects for service improvement and development, Support the Ops Leads/Head of IUC with new initiatives, embracing new challenges and helping to manage change in the service, Support developing new processes and working practices. Leadership The post holder will be required to participate in a regular on-call rota, providing timely support and assistance outside of regular working hours as needed, Develop robust processes to ensure the safe and effective operational management of your base, Develop good working relationships with the external partners at your base to enable quick resolutions to any issues, Lead on the development of a specific operational role being responsive to change in processes, including leading team meetings, Be a lead for the Service Delivery Team in key areas in line with the service and organisation objectives, for example Learning Events, Co-Owner suggestions, Health and Wellbeing. Job description Job responsibilities Patient Care To provide senior operational management, supervision and quality assurance to shifts to ensure that high standards of patient care are maintained across the service, Towork effectively with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose To ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction, To ensure that operational staff provide a professional, reliable and efficient standard of operational support to clinical staf To contribute to the shift manager rota on a regular basis and manage the shift in accordance with key performance indicators and service standards. Line and TeamManagement To have responsibility for the line management of all members of staff in the team, To ensure that staff are appropriately supervised and supported in undertaking their allocated duties, Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads, To manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations, Rota Management To co-ordinate the team rota and ensure that all shifts are covered, To plan contingencies for unexpected absence that may impact shift cover, To ensure that rota management is undertaken in a time and resource efficient way, To ensure that rota management takes into account operational consistency and the opportunity to develop working partnerships with clinical staff as well as balancing staff needs and preferences. Process Management To ensure that staff work consistently to agreed standard operating procedures, To identify improvements in operational process and develop new standard operating procedures when required, To ensure that the learning from service audits and evaluations are shared with staff and that opportunities for process improvement are continuously identified, To take responsibility for the efficient, effective and economic use of time and resource within operational shifts, using methods such as lean thinking where appropriate, Communication and Collaboration To develop effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider BrisDoc news and developments, Carry out regular 121s with their team, Be accessible and available at bases for staff, i.e. attend their nominated base weekly and carry out regular base meetings, To ensure staff receive feedback and information relevant to their specific role and in a timely fashion, To ensure that staff are valued and appreciated for their contribution to the service, To ensure that staff have access to all methods of communication, such as the staff intranet and @nhs.net email. Induction, Training and Development To lead on the induction, training and development of operational staff, To ensure staff have the required skills to undertake their role, To identify training needs of staff and work as part of the Service Delivery Team to plan appropriate training and development activities for staff, To ensure that staff are up to date on statutory and mandatory training, To contribute to the induction of clinical staff when required. Project Management Support the Ops Lead/Head of IUC in managing projects for service improvement and development, Support the Ops Leads/Head of IUC with new initiatives, embracing new challenges and helping to manage change in the service, Support developing new processes and working practices. Leadership The post holder will be required to participate in a regular on-call rota, providing timely support and assistance outside of regular working hours as needed, Develop robust processes to ensure the safe and effective operational management of your base, Develop good working relationships with the external partners at your base to enable quick resolutions to any issues, Lead on the development of a specific operational role being responsive to change in processes, including leading team meetings, Be a lead for the Service Delivery Team in key areas in line with the service and organisation objectives, for example Learning Events, Co-Owner suggestions, Health and Wellbeing.