General Administrator

Job Summary We are looking for an organised and proactive General Administrator to join our busy practice team. Supporting our Long-Term Conditions (LTC) and QOF team, you will play a key role in ensuring patients are recalled for reviews, appointments are coordinated efficiently, and administrative processes support the delivery of safe, high-quality patient care. Key Responsibilities • Support the practice recall system for long-term condition reviews, including diabetes, COPD, asthma, hypertension and mental health. • Contact patients by telephone, SMS and self-booking links to arrange appointments and encourage attendance. • Use Accurx to send bulk patient communications and manage recall campaigns. • Ensure patients receive timely invitations, reminders and follow-up correspondence. • Work closely with clinicians and senior administrators to support accurate clinical coding and data quality. • Process Subject Access Requests (SARs) and insurance report administration. • Manage GP Links registrations and patient deductions. • Provide general administrative support to the wider practice team as required. Skills & Experience • Excellent organisational and administrative skills. • Strong communication and customer service skills. • Good IT skills, with the ability to learn new clinical systems. • Ability to work accurately in a busy environment and prioritise competing workloads. • Previous NHS or GP practice experience is desirable but not essential. Job description Job responsibilities Job Summary We are looking for an organised and proactive General Administrator to join our busy practice team. Supporting our Long-Term Conditions (LTC) and QOF team, you will play a key role in ensuring patients are recalled for reviews, appointments are coordinated efficiently, and administrative processes support the delivery of safe, high-quality patient care. Key Responsibilities • Support the practice recall system for long-term condition reviews, including diabetes, COPD, asthma, hypertension and mental health. • Contact patients by telephone, SMS and self-booking links to arrange appointments and encourage attendance. • Use Accurx to send bulk patient communications and manage recall campaigns. • Ensure patients receive timely invitations, reminders and follow-up correspondence. • Work closely with clinicians and senior administrators to support accurate clinical coding and data quality. • Process Subject Access Requests (SARs) and insurance report administration. • Manage GP Links registrations and patient deductions. • Provide general administrative support to the wider practice team as required. Skills & Experience • Excellent organisational and administrative skills. • Strong communication and customer service skills. • Good IT skills, with the ability to learn new clinical systems. • Ability to work accurately in a busy environment and prioritise competing workloads. • Previous NHS or GP practice experience is desirable but not essential.