General Manager

Package Description: At Avery Healthcare, everything we do starts with the people who care for our residents. We know how much passion, effort, and heart our teams put into their work — and we’re here to champion you, support you, and celebrate you every step of the way. When you join us, you’re not just starting a job — you’re making a real difference. Every day, your compassion helps shape meaningful moments for our residents. In return, we’re committed to helping you grow, thrive, and feel truly valued. With ongoing development opportunities, a supportive culture, and a team that feels like family, you’ll find a workplace where you can be proud of the impact you make. We’re now searching for a warm, inspiring, and dedicated General Manager to join our award-winning team at Carrstone House Care Home in Downham Market. If you’re ready to lead with heart and help create exceptional experiences for residents and colleagues alike, we’d love to hear from you. ABOUT THE ROLE As General Manager, you’ll be the driving force behind a vibrant, person-centred care environment. You’ll lead and motivate your team to deliver exceptional care, ensuring residents feel safe, supported, and truly at home — all while meeting regulatory standards and achieving key business goals. Your responsibilities will include: • Championing high-quality, person-centred care based on best practice • Driving recruitment, retention, and development to build a strong, engaged team • Acting as a key point of contact for residents, families, visitors, and external professionals • Managing staffing levels to ensure safe, effective care at all times • Providing inspiring leadership that empowers your team to be their best • Overseeing budgets, stock, and resources to ensure efficient, cost-effective operations ABOUT YOU You’ll be someone who naturally lives our values — caring, supportive, honest, respectful, and accountable — and brings them into everything you do. Our ideal candidate will: • Have at least four years’ experience in a similar care environment • Hold a Leadership and Management Level 5 qualification (or equivalent) • Bring strong leadership and management skills • Communicate clearly and confidently, both verbally and in writing • Be IT-competent and comfortable with digital systems • Be adaptable, flexible, and ready to step in where needed ABOUT AVERY Avery isn’t just one of the UK’s leading providers of luxury elderly care — it’s a place where people genuinely love to work. We believe later life should be rich, fulfilling, and full of meaning, and we’re passionate about creating experiences that reflect that. With over 100 homes across the UK and a vision of “creating meaningful lives together,” we’re proud to offer an environment where residents feel cherished and employees feel empowered, supported, and appreciated. Join us, and discover why Avery is the preferred choice for both residents and team members. PLEASE NOTE • A DBS Disclosure will be required (funded by Avery Healthcare) • Proof of eligibility to work in the UK is essential • This advert may close early depending on application volume and business needs